Pet Policies for Wags to Riches Pet Spa

Prior to any grooming services being performed, we ask that you review our Pet Policies. Thank you!

Drop Offs/Late Pick Ups

Due to limited space, it can be challenging to hold pets before or after their grooming appointment.  We ask that you drop off your pet close to your appointment time unless prior arrangements have been made.  When picking up, we will call you when your pet is finished and ready to be picked up or we will give you a time estimate when your pet will be ready.  Again, if you can pick up close to that time it will help in keeping adequate space for other pets coming and going.

Grooming Charges/Pricing

Prior to grooming, we can give you an estimate for what it may cost to have your pet groomed.  Please understand that during the grooming process we may find hidden matts, excessive fecal matter or your pet has a potty accident and needs to be rewashed.  These items, depending on severity may cost extra.  We will contact you if costs greatly exceed the estimate.

No Shows and Late Cancellation Fee

No Shows – If you forget your appointment or just don’t show, there will be a charge of $20 due at the next scheduled appointment.  Repetitive No Shows will not be tolerated and we will no longer schedule any future grooming appointments for your pet.

Late Cancellation – If for some reason, you must cancel your appointment or need to reschedule, we ask that you contact us as soon as possible or at least 48 hours in advance by text or voicemail at  (989)889-6910  If you cancel less than 48 hours prior to appointment time, there may be a fee of $20 due at next scheduled appointment.  The fee may be waived dependent on the circumstances.

Payment

Payment is due at time of service. We accept cash or check. There will be a fee of $25 for any returned checks due to non-sufficient funds.

Anal Glands

We do express anal glands by request or if we notice they are full.  We DO NOT do this every time as we feel this causes the pet to become reliant on having it manually done instead of them naturally expressing them themselves.

Senior Pets

When grooming senior pets and pets with health conditions, we will make every effort to keep the pet comfortable and safe and limit handling them in any way that may exacerbate any medical conditions. Standing for long periods of time may be difficult for the pet. These pets will be groomed for cleanliness and comfort to lessen the stress.

Photo Release

We may take photos of your pet before, during or after grooming. These photos may be utilized for social media, website, or advertising purposes.

Privacy

The Wags to Riches Pet Spa will retain only the necessary information needed to complete a grooming appointment. Any information that is shared with us will not be made available, sold, or used for solicitation to any other person under any circumstances.